When you get to the closing stages of your project (i.e. after implementation), you need to put together some documentation and guide the team through some of the steps to sustain the change.

A control plan can help them keep it all going.

As with all of the elements of an improvement, the control plan needs to be handed over to the Process Owner to manage.

Don’t assume that they will get it the first time. You’ll probably need to walk them through several times.

You will probably need to do the tasks the first few times with them.

A control plan is not static. They are meant to be changed as circumstances change. This is the responsibility of the Process Owner.

The Process Owner has the responsibility of handing over the control plan (along with all other documentation and explanations of the process) to the new Process Owner if there is a change of job or restructure